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Return & Refund Policy

Effective Date: September 3, 2026 · AVRwell Inc. | avrwell.com

This Return and Refund Policy applies to goods and services purchased directly through avrwell.com (the “Site”). This policy operates in accordance with our Terms and Conditions.

Refunds for Goods

Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken; or
  • Good does not meet the purchaser’s expectations.
Digital Goods Exclusion:

Refunds do not apply to all digital goods and software licenses.

Shipping Costs & Customer Responsibility

Shipping costs are non-refundable and are the sole responsibility of the customer.

  • Original Delivery Shipping: Any shipping charges paid on your original order are non-refundable.
  • Return Shipping: The customer is responsible for paying all return shipping postage and carrier fees. Return shipping costs are not paid or reimbursed by AVRwell.

How to Return a Good

Returns can be made by mail. To return a good by mail, follow this procedure:

  1. Package all goods (including accessories and cables) securely and in original packaging. Any damaged or missing goods will be deducted from the refund amount.
  2. Go to your nearest post office and pay the necessary postage.
  3. Ship all goods to the following address:

AVRwell Inc.

424 Sebring Cir

Hutto, Tx 78634

Hardware & Manufacturer Warranty

AVRcore packages include Meta Quest 3S hardware and third-party accessories. All physical VR headsets and hardware components are manufactured by third parties (such as Meta) and are covered solely under the manufacturer’s limited warranty.

AVRwell does not provide a separate hardware warranty and takes no responsibility for the hardware. If a customer experiences an issue or defect with the headset hardware, they can contact the hardware manufacturer directly within the manufacturer’s warranty period for warranty service, repair, or replacement.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, this policy will not limit your legal rights and remedies under that legislation.

Questions & Support

If you have any questions regarding returns or refunds, please contact us:

Email: contact@avrwell.com or support@avrwell.com

Phone: (445) 287-9355

Effective Date: 3rd day of September, 2026 · Governed by the laws of the State of Texas.