Question 1

What equipment do we need to start using XR for rehabilitation?

Accepted Answer

Standalone XR headsets (Meta Quest 3, 3S, or Pro — no PC required), rehabilitation applications (e.g. AquaVision), an MDM if managing multiple headsets (e.g. ArborXR), and hygiene covers/cleaning supplies for multi-patient use.

Question 2

Do we need a high-speed internet connection to use XR?

Accepted Answer

Not necessarily — many apps support offline use. Internet is recommended for initial setup, software updates, and remote MDM management.

Question 3

How much space do we need for XR therapy?

Accepted Answer

Most sessions need only a seated or standing position; some full-body experiences need a cleared area of at least 6.5ft × 6.5ft.

Question 4

What are the costs involved in implementing XR?

Accepted Answer

Hardware ~$400 per headset; software via subscription or one-time license depending on the app; optional MDM ~$10/mo per headset.

Question 5

Can we test XR before committing to a full setup?

Accepted Answer

Yes — many apps including AquaVision offer a free demo trial. In-person demos are available in Las Vegas, Nashville, Austin and San Francisco.

Question 6

What’s the best way to introduce XR therapy to patients?

Accepted Answer

Start with a simple demo, explain the engagement/recovery benefits, and let patients try it in a supervised, comfortable setting.

Question 7

Can XR help attract more patients to our clinic?

Accepted Answer

Yes — clinics market XR as an innovative, differentiating treatment that signals a tech-forward, modern approach to care.

Question 8

Who do we contact for support or additional questions?

Accepted Answer

Reach out to info@avrwell.com for guidance on setup, licensing, and technical support.

Question 9

What types of patients benefit from XR rehabilitation?

Accepted Answer

Neurological conditions (stroke, TBI, Parkinson’s), vestibular disorders, orthopedic recovery, and cognitive/visual impairments like oculomotor training.

Question 10

How long should XR therapy sessions last?

Accepted Answer

Typically 10–30 minutes depending on tolerance and clinical goals; shorter sessions may be needed initially.

Question 11

Can patients with motion sickness or dizziness use XR?

Accepted Answer

Yes — our apps avoid locomotion, use low-latency visuals and controlled movement, and offer short, seated session options.

Question 12

How do we ensure XR therapy is safe for patients?

Accepted Answer

Use clinically designed applications with built-in difficulty ramp-up, monitor posture and head movement, and provide regular breaks.

Question 13

Can XR be used for home-based therapy?

Accepted Answer

Yes, for patients trained and approved by a clinician, with initial in-clinic training and ongoing guidance.

Question 14

How do we manage multiple headsets in a clinic?

Accepted Answer

An MDM (e.g. ArborXR) can lock devices into therapy mode, push updates remotely, and ensure compliance.

Question 15

Does XR require patient data collection?

Accepted Answer

AVRwell apps like AquaVision don’t collect user data. Some platforms (e.g. Meta) collect usage data, which MDM can help restrict.

Question 16

Can we use XR without an internet connection for security reasons?

Accepted Answer

Yes, many apps support fully offline operation.

Question 17

How do we clean and maintain XR headsets?

Accepted Answer

Use disposable hygiene covers or wipeable face pads, disinfect with alcohol-free wipes between patients, and store in a dry, dust-free area.

Question 18

How often do XR applications and devices need updates?

Accepted Answer

Software roughly every 1–3 months; device firmware a few times a year; MDM updates apply automatically.

Question 19

Do I need to visit a clinic to use AVRcore?

Accepted Answer

No — AVRcore is designed for at-home use. Your therapist can prescribe a program, and you continue it on your own schedule.

Question 20

Is AVRcore covered by insurance?

Accepted Answer

Coverage varies by plan and provider. Check with your insurance and your care team about reimbursement for home-based therapy equipment.

Question 21

Can a family member help me set it up?

Accepted Answer

Yes — AVRcore ships with a simple how-to guide, and most patients get comfortable with the headset within a few minutes of help from a family member or caregiver.

Question 22

What if I have no VR experience at all?

Accepted Answer

That’s the norm, not the exception — AVRcore is built for first-time headset users, with guided onboarding and simple, low-motion exercises.

Question 23

Is AVRcore safe for seniors or people with limited mobility?

Accepted Answer

Yes — sessions can be done seated, and exercises are designed to support mobility maintenance rather than require it.

Question 24

Can I use AVRcore without my therapist’s involvement?

Accepted Answer

AVRcore works best as part of a therapist-guided program, but the AVRsuite apps themselves don’t require an active clinic relationship to use.

Question 25

Can I use HSA or FSA funds to purchase AVRwell apps or AVRcore?

Accepted Answer

Yes, for AVRcore! The AVRcore complete package is HSA and FSA eligible with a Letter of Medical Necessity (LMN). You can quickly and easily obtain your Letter of Medical Necessity online through our partner Flex at https://www.withflex.com/brand/avrwell-inc, then use your pre-tax HSA/FSA funds. (Standalone software licenses are currently pending HSA/FSA approval; monthly Meta Quest Store subscriptions are billed directly through Meta).

Question 26

Can XR therapy be reimbursed by insurance?

Accepted Answer

It may be covered under existing CPT codes for physical therapy, cognitive rehab, or vision therapy — check with payers and Medicare guidelines.

Question 27

Do patients need to pay extra for XR therapy?

Accepted Answer

Most clinics include it in standard sessions; some offer premium XR packages for an additional fee.

Frequently Asked Questions

Getting Started with XR in a PT Clinic

Clinical Use & Patient Experience

Technical & Security Considerations

For Patients & AVRcore

Billing & Reimbursement

More questions? We're happy to help.